//Data protection

Data protection statement

Welcome to our website www.rsrg.ca and many thanks for your interest in our company.

When you use our website, we take the protection of your privacy very seriously - we will use your data in full compliance with legal data protection requirements. Below we will inform you about how we use your data.

By providing us with your personal information, you consent to the collection, use and disclosure of that information as described in this statement.

We will not, as a condition of supplying a product or service, require you to consent to the collection, use or disclosure of your personal information beyond that required to enable us to provide the products or services requested. The form of the consent that we will seek before collecting, using or disclosing personal information may vary depending upon the circumstances and the type of information, and includes express oral or written consent, implied consent and opt-out consent. We will consider the sensitivity of the information and the individuals reasonable expectations in determining how consent must be given.

Web server protocol

As a general principle, you can visit our website without telling us who you are. As is common with almost all websites however, the server hosting our website (hereinafter referred to as "web server") will automatically collect information from you when you visit us on the internet.

The web server automatically detects certain personal data which you provide to us directly, and other information about how you use our website, such as your IP address, the date and time of your visit to our website, the pages of our website visited by you, the website you had visited before, the browser you use (e.g. Internet Explorer), the operating system you use (e.g. Windows 10), the device you use to access our website, and the domain name and address of your internet provider (e.g. AOL). If our website cookies are used (as explained below), the web server will also store this information.

We regularly analyse these server protocols in an anonymous form for statistical purposes (click stream analyses) to enable us to ascertain how our webpages are used. We then optimise our website on the basis of these findings.

In addition, we can use this information in the case of any abuse of the system in cooperation with your internet provider and/or the local authorities in order to identify the originator of this abuse.  


Some of our webpages use what is known as cookie technology. A cookie is information sent by our web server to your computer (or, more precisely, deposited in your browser directory) as soon as you visit the website.

We use the following cookies on some of our webpages:

Session cookies
These cookies only exist until you terminate your internet session and you fully close your browser. They do not contain any personal data and are only used for a statistical analysis of the interest in our webpages.

Third-party cookies on our webpages
This website uses Piwik, an open source web analysis service. Piwik uses so-called "cookies", i.e. text files that are stored on your computer and make it possible to analyse your use of the website. On this website, the IP anonymisation is activated; the last two bytes of the visitor IP address are masked. This anonymous information is used to evaluate your use of the website and to compile reports on your website activities and to render additional services to the website operator relating to the use of the website and internet. You can prevent the storage of cookies by choosing the appropriate setting in your browser software; however, we inform you that in that case you may not be able to fully use all functions available on the website.

Prevention and/or control of cookies
There are different methods for suppressing, displaying and removing any cookies deposited on your computer. The method depends on the browser you use. Should you experience difficulties, we recommend that you consult the supplier's website. You will find the necessary information there. If you decide not to accept any cookies, you nevertheless still have access to most parts of our website. Even so, you may no longer be able to use certain functions.

Recording, processing, use of and transmission of personal data
Except in the context of the web server protocol, we will only record data provided by yourself to us in order to use one of the services offered by us (e.g. the provision of information, enquiries, registration for the newsletter, online applications). This data is then exclusively processed and/or used for the purpose of performing the respective service.


We use the services of Campaign Monitor to send our newsletters.
When you register for our newsletter, the data (name, e-mail address) that you provide when registering for the newsletter will be transferred to Campaign Monitor and stored there. After registration you will receive an email from Campaign Monitor to confirm your registration ("double opt-in"). Campaign Monitor offers extensive analysis possibilities about how the newsletters are opened and used. These analyses are group-related and are not used by us for individual evaluation of newsletter recipients.
The purpose and scope of the data collection and the further processing and use of the data by Campaign Monitor as well as your rights and setting options for the protection of your privacy can be found in the data protection information: https://www.campaignmonitor.com/policies/#privacy-policy and the terms of use of Campaign Monitor (https://www.campaignmonitor.com/policies/#terms-of-use).
Campaign Monitor is committed to complying with the provisions of EUDATAP and has taken extensive internal measures to ensure this. Details can be found here: https://www.campaignmonitor.com/trust/gdpr-compliance/. The measures taken to ensure data security can be viewed here: https://www.campaignmonitor.com/trust/security/.

You can unsubscribe from the newsletter at any time with effect for the future (e.g. by email to contacts(at)rsrg.ca) or by clicking on the corresponding link in our emails.

International data transfer

Some or all of the personal information we collect may be stored or processed on servers located outside your jurisdiction of residence (including in European Union countries / in the European Economic Area (EU/EEA)), whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts or law enforcement agencies in those jurisdictions according to laws in those jurisdictions.  Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to require the data processor in that jurisdiction to maintain protections on the personal information that are equivalent to those that apply in the jurisdiction in which you live.

Use of social plugins

YouTube plugins
This website contains social plugins ("plugins") of the social network YouTube.com, operated by YouTube LLC 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our webpages that contains such a plugin, your browser will set up a direct connection with the YouTube servers. The content of the plugin is transmitted by YouTube directly to your browser, which links it with the website. By linking the plugin, YouTube receives the information that you have visited the corresponding webpage of our website. If you are logged in to YouTube, YouTube can allocate your visit to your account.  

Data security

We use technical and organisational security measures in order to protect the data recorded from you against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons. We point out that the transmission of data over the internet is not secure and that there is therefore a risk that the data may be intercepted and used by a third party. Our security measures are subject to continuous improvement in accordance with technological developments. You can also contact us by mail or telephone at any time.  


It is not permitted for children and young persons under the age of 14 to transmit personal data via the internet without the approval of their parents or legal guardians. Please note that our webpages are not intended for, or aimed at, young persons under 18 years of age. We do not knowingly record any personal data of persons under 18 years of age. 

Links to other websites

This website also contains links to other websites. Please note that the data protection statement described above does not apply to those websites. We ask you to visit those websites directly if you want to obtain information on their respective data protection, security, recording of data and regulations on the transmission of data. Sersa Total Track cannot be held liable for the policies of those websites nor for their content.  

Changes to this data protection statement

We may amend this statement at any time. We will post the statement as amended on our website and will take reasonable steps to inform you of any amendments. We will obtain the necessary consents required under applicable privacy laws if we seek to collect, use or disclose your personal information for purposes other than those to which consent has been obtained unless otherwise required or permitted by law.


Should you have further questions regarding data protection, please write to contactsNA(at)rsrg.ca